{"id":14,"date":"2025-05-14T00:24:02","date_gmt":"2025-05-14T00:24:02","guid":{"rendered":"https:\/\/gotitiptv.com\/?page_id=14"},"modified":"2025-05-14T00:24:03","modified_gmt":"2025-05-14T00:24:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gotitiptv.com\/page\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Thank you for choosing <strong>GotItIPTV.com<\/strong>. We strive to provide a high-quality IPTV service to our customers. Please read our Refund and Returns Policy carefully before purchasing any of our digital IPTV products or subscriptions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Digital Nature of Service<\/strong><\/h3>\n\n\n\n<p>GotItIPTV provides <strong>digital streaming services<\/strong> delivered electronically. Once an order is completed and access is granted, the product is considered delivered and used.<\/p>\n\n\n\n<p>As such, <strong>we do not offer refunds<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind after purchase<\/li>\n\n\n\n<li>Incompatibility with your device or app<\/li>\n\n\n\n<li>Internet connection issues on the user&#8217;s side<\/li>\n\n\n\n<li>Failure to follow setup instructions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refund Eligibility<\/strong><\/h3>\n\n\n\n<p>A refund <strong>may only be issued<\/strong> in the following specific cases:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Technical Issues on Our Side<\/strong><br>If our servers experience a complete outage for more than <strong>48 consecutive hours<\/strong> and our support team cannot resolve your issue, you may be eligible for a partial refund for the downtime.<\/li>\n\n\n\n<li><strong>Non-Activation<\/strong><br>If your IPTV subscription was not activated <strong>within 24 hours<\/strong> after payment (and you did not receive any credentials), and you have contacted our support team with no resolution, we will provide a full refund.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Trial Periods and Short Plans<\/strong><\/h3>\n\n\n\n<p>For trial plans or 1-day passes, <strong>no refunds<\/strong> are offered under any circumstance.<\/p>\n\n\n\n<p>Short-term plans are designed for testing the service and are <strong>non-refundable<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Request a Refund<\/strong><\/h3>\n\n\n\n<p>To request a refund, please contact us within <strong>48 hours of your issue<\/strong> by email at:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>admin@gotitiptv.com<\/a><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Email address used for the purchase<\/li>\n\n\n\n<li>A detailed explanation of the issue<\/li>\n<\/ul>\n\n\n\n<p>Our team will respond within 24\u201348 hours.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Chargebacks &amp; Fraud<\/strong><\/h3>\n\n\n\n<p>We take fraud and chargebacks seriously. If a chargeback is filed without first contacting our support team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your service will be <strong>permanently disabled<\/strong><\/li>\n\n\n\n<li>Your IP and email may be <strong>blacklisted<\/strong> from future purchases<\/li>\n<\/ul>\n\n\n\n<p>We are always willing to resolve issues, so please contact us before escalating a dispute.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Changes to This Policy<\/strong><\/h3>\n\n\n\n<p>GotItIPTV reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>By purchasing a subscription from GotItIPTV.com, you agree to this policy.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Let me know if you want a <strong>Terms of Service<\/strong>, <strong>Privacy Policy<\/strong>, or <strong>Disclaimer<\/strong> section as well \u2014 I can help write those too.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing GotItIPTV.com. We strive to provide a high-quality IPTV service to our customers. Please read our Refund and Returns Policy carefully before purchasing any of our digital IPTV products or subscriptions. Digital Nature of Service GotItIPTV provides digital streaming services delivered electronically. Once an order is completed and access is granted, the <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":2002,"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/pages\/14\/revisions\/2002"}],"wp:attachment":[{"href":"https:\/\/gotitiptv.com\/page\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}